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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Support and Deployment | - Support service options - Deployment and lifecycle services fundamentals |
| Topic 2: Sales Process and Customer Engagement | - Discovery and consultative selling techniques - Identifying customer needs and requirements |
| Topic 3: Understanding HP Personal Systems Services | - Key features and benefits of services offerings - HP Services portfolio overview |
| Topic 4: Upsell and Cross-Sell Opportunities | - Maximizing customer value through additional offerings - Identifying complementary services |
| Topic 5: Positioning Services Solutions | - Handling objections and demonstrating ROI - Articulating value propositions |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Question 1
Which two discovery questions would help you decide if a potential customer is ready for a conversation about the Configure services? (Select two.)
A. How do you make changes to BIOS settings for the new PCs that arrive at your site?
B. Do you have employees who travel frequently?
C. What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?
D. How do you manage the complexity of dealing with your devices, network, and software Issues?
E. How do your employees currently migrate their data?
Question 2
Which lifecycle stage ensures that the end-users are immediately productive with devices and includes device delivery, full installation, setup, and data migration?
A. Deploy
B. Dispose and Refresh
C. Maintain
D. Discover and Design
Question 3
How do HP Services help customers save money and simplify processes? (Select two.)
A. They cover 80% of out-of-warranty repairs.
B. They limit unexpected costs.
C. They provide free delivery.
D. They cover in-warranty devices from non-HP brands.
E. They enable customers to concentrate on core business activities.
Question 4
According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?
A. 22%
B. 55%
C. <10%
D. 90%
Solutions:
| Question 1 Answer: A,C | Question 2 Answer: A | Question 3 Answer: C,E | Question 4 Answer: B |





