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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. At a project kickoff, the strategy designer wants to get ideas from all stakeholders to use as hypotheses. The designer runs a sketching activity with the multi-disciplinary group, asking everyone to sketch. They give everyone fat markers and sticky notes, and set a timer for 5 minutes of sketching.
What is the reason why marker choice is important?

A) They anonymize the sketches so that stakeholders cannot judge others' drawing abilities.
B) They ensure stakeholders can fit detailed sketches on a sticky note in the allotted time.
C) They enable stakeholders to focus on generating ideas rather than detailing UI.

2. Cloud Kicks wants to improve its business model to be closer to its customers and provide quantifiable improvements to business efficiency.
Which framework should be used to drive the success of the new business model?

A) Feasible, Viable, Impactful
B) Usable, Feasible, Cost-Effective
C) Desirable, Feasible, Viable

3. Cloud Kicks (CK) has gone through a comprehensive redesign of its internal sales process to better embed it into the capabilities of Sales Cloud. CK's executive stakeholders are concerned there will be limited adoption by the sales team, as Sales Cloud is too new to them and their processes were mostly based on guided documents within Excel.
Which approach should the strategy designer recommend to aid the sales team in onboarding to Sales Cloud?

A) Sync an Excel file with Salesforce Connect.
B) Customize Sales Cloud to mimic existing sales process.
C) Use In-App Guidance and invest in change management.

4. Cloud Kicks wants to create a loyalty program to deepen the engagement of its customers.
When evaluating ideas for this program, which criteria should strategy designers use?

A) Novelty, privacy, and
B) Competitive advantage, impact, and own ability
C) Desirability, viability, and feasibility

5. A newly formed design team at Cloud Kicks is concerned their work will suffer if they are not better aligned.
Which tool should a strategy designer recommend for the team to begin alignment7

A) Team agreement
B) Consequence Scanning workshop
C) Brainstorm

Solutions: