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Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Site Configuration and Administration | - System settings and configuration - Search priority and keywords - Passport configurations - Message templates and variables |
| Staff and Profile Management | - Set up staff accounts and roles - Create and manage profiles - Configure agent workflows - Define permissions and access rights |
| Customer Interaction Tools | - Set up feedback and surveys - Manage email and response channels - Configure Chat and Co-Browse |
| Application Appearance | - Configure Customizable Menus - Create and implement Workspaces - Design Agent Interfaces - Create Navigation Sets |
| Analytics and Reporting | - Define report access and sharing - Configure dashboards - Create standard and custom reports |
| Knowledge and Answer Management | - Manage knowledge base categories - Create and organize answers - Set up answer access and visibility |
| Customer Portal | - Self-service functionality setup - Portal access control - Portal deployment and configuration |
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