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Introduction to MB-230: Microsoft Dynamics 365 Customer Service Exam
Microsoft MB-230 Exam is a certification exam that is conducted by Microsoft to validates candidate knowledge and skills of Managing cases and knowledge base .
Candidate are in charge of designing and implementing service management visualizations and reports provided by and in collaboration with the Solution Architect. This exam checks competency level on topics such as implementation and upgradation Power platform components,managing entitlements and SLA's . After passing this exam, candidates get a certificate from Microsoft that helps them to demonstrate their proficiency in Dynamics 365 Customer Service to their clients and employers.
How to Register For Exam MB-230: Microsoft Dynamics 365 Customer Service?
Microsoft Customer Service Exam Certification Details:
| Exam Name | Microsoft Certified - Dynamics 365 Customer Service Functional Consultant Associate |
| Exam Price | $165 (USD) |
| Sample Questions | Microsoft Customer Service Sample Questions |
| Duration | 120 mins |
| Exam Code | MB-230 |
| Number of Questions | 40-60 |
| Books / Training | MB-230T01-A: Microsoft Dynamics 365 Customer Service |
| Schedule Exam | Pearson VUE |
| Passing Score | 700 / 1000 |
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
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Microsoft MB-230 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Manage service level agreements (SLAs) and entitlements | - Entitlements
|
| Implement omnichannel for customer service | - Omnichannel setup
|
| Manage cases and knowledge | - Case management
|
| Configure Dynamics 365 Customer Service | - Manage cases and queues
|
| Analyze and improve customer service insights | - Reporting and dashboards
|





