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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management as a Practice | - Role of service management - Concept of best practices in service management - Definition of services and customers |
| Topic 2: Service Lifecycle | - Continual Service Improvement - Service Operation - Service Design - Service Strategy - Service Transition |
| Topic 3: Processes and Functions | - Functions such as service desk, technical management - Key ITIL processes and their purposes |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Die Sanierungsplanung wird am besten wie folgt beschrieben:
A) Planen, wie ein Benutzer für eine fehlgeschlagene Änderung entschädigt wird
B) Planung der erforderlichen Schritte, wenn eine Änderung nicht erfolgreich ist
C) Planen, wie die Kosten einer Änderung erstattet werden
D) Planen, wie die Änderungsanforderung einer fehlgeschlagenen Änderung angezeigt wird
2. Welcher Teil des Servicelebenszyklus ist für die Koordination und Durchführung der Aktivitäten und Prozesse verantwortlich, die erforderlich sind, um den Geschäftsbenutzern und Kunden Services auf vereinbarten Ebenen bereitzustellen und zu verwalten?
A) Servicebetrieb
B) Kontinuierliche Serviceverbesserung
C) Serviceübergang
D) Service Design
3. Welcher Prozess ist für die Verwaltung der Beziehungen zu Anbietern verantwortlich?
A) Änderungsmanagement
B) Lieferantenmanagement
C) Kontinuierliche Serviceverbesserung
D) Service Portfolio Management
4. Wie heißt der Bereich, in dem die endgültigen autorisierten Versionen aller Medienkonfigurationselemente (Cls) gespeichert und geschützt sind?
A) Definitiver Softwarespeicher
B) Definitive Media Library
C) Service Knowledge Management-System
D) Software Secure Library
5. Welches der folgenden Merkmale ist KEIN Merkmal eines Prozesses?
A) Reagiert auf bestimmte Ereignisse
B) Eine Methode zum Strukturieren einer Organisation
C) Es ist messbar
D) Liefert bestimmte Ergebnisse
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |
