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EXIN ITIL 4 Foundation Sample Questions:

1. Which is a purpose of the 'relationship management' practice?

A) To systematically observe services and service components
B) To be the entry point and single point of contact for the service provider with all of its users
C) To identify, analyze, monitor, and continually improve links with stakeholders
D) To protect the information needed by the organization to conduct its business

2. Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed.

A) IT assets
B) outcomes
C) services
D) organizations

3. Which helps to manage an incident when it is unclear which support team should be working on the incident?

A) Swarming
B) Self-help
C) Disaster recovery plans
D) Target resolution times

4. Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

A) Continual improvement
B) Incident management
C) Problem management
D) Service request management

5. Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

A) Change enablement
B) IT asset management
C) Service configuration management
D) Deployment management

Solutions: