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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Refer to the exhibit. A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops. Why is the designer having this issue?

A) There is a codec mismatch.
B) There is no or invalid Text-to-Speech Message.
C) Cisco Cloud Text to Speech engine is unavailable.
D) The audio file is missing.

2. Webex Contact Center agents cannot use WebRTC to make and receive calls. What must be configured on their Desktop profile to enable this functionality?

A) Agent DN
B) Desktop
C) Browser
D) Extension

3. An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)

A) SMS node
B) Evaluate node
C) Profile node
D) Data Parser node
E) Generate OTP node

4. An administrator notices that agents receive chat requests even though their status is set to Away vailable for voice only.?Which configuration is MOST likely causing the issue?

A) Desktop browser cache
B) PSTN region assignment
C) Team capacity settings
D) Multimedia profile channel permissions

5. A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?

A) SIP normalization scripts
B) H.323 gatekeeper zones
C) CAC and adaptive video resolution
D) Static RTP pinning

Solutions: