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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Genesys Cloud Architecture & Implementation Methodology | 20% | - Implementation lifecycle and best practices - Telephony and networking fundamentals - Platform components and services |
| Topic 2: Telephony, Channels, and Integrations | 20% | - SIP trunks, DID, and call control - Omnichannel configuration (voice, chat, email, messaging) - API usage, data actions, and third-party integrations |
| Topic 3: Testing, Validation, and Troubleshooting | 15% | - Pre-go-live testing and validation - Common issues and resolution procedures - Monitoring, logging, and diagnostics |
| Topic 4: Routing, Queues, and Interaction Flows | 25% | - Architect flow design and deployment - Queue configuration and management - Skills, languages, and routing strategies |
| Topic 5: Account, User, and Security Configuration | 20% | - User creation, roles, permissions, and groups - Organization and account setup - Authentication, security policies, and compliance |
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?
A) Number the documents in such a way that this one appears at the top of the list.
B) Make sure you name the document in a way that is easy to search for.
C) Add a priority of "high" to this document.
D) Add meaningful tags to the document.
2. Which feature is used to share a document of size 1 GB size through chat?
A) Drag and Drop
B) Workspace sharable link
C) Add web links
D) Attach Button
3. All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .
A) Associate the network interface
B) Configure a trunk
C) Create an Edge Group
D) Configure the Edge Connectors
E) Create a Site
F) Assign the Edge to a Site
G) Authenticate the Edge
4. Select the Access level permission types for workspace membership. (Choose three.)
A) Full Access
B) Partial
C) Contributor
D) Collaborator
E) Write Only
F) Read Only
5. What type of trunk would you configure to connect to AudioCodes phones?
A) Phone trunk
B) External trunk
C) WebRTC phone trunk
D) Network interface trunk
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A,C,F | Question # 5 Answer: A |





