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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

A) Assign the relevant lightning pages to the energy company's service agent user profile
B) Configure custom OmniScripts and FlexCards to cover the requirements.
C) Configure the Energy and Utilities Contact Center Console available m the process horary
D) Configure a custom Salesforce Service Cloud console.

2. An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts.
Which two functionalities should the energy and utilities consultant use for the customer data model?

A) Enable Person Accounts to model consumers.
B) Use the Consumer Account record type
C) Use Contacts just for B2B scenarios.
D) Use the Account Contact Relation object

3. Which three features are included in the Energy and Utilities Cloud Console?

A) Configuration options with significant coding
B) Rate Comparison
C) Customer 360 view
D) Customer Story
E) Multiple tabs, such as Overview.Biling. and Usage

4. An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

A) Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
B) Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
C) Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused
D) Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make

5. A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?

A) Demonstrate expertise right away to achieve the fastest stakeholder agreement
B) Ask probing questions to understand and document the needs of all stakeholders.
C) Propose compromises between stakeholders that could result in collective positive outcomes.
D) Focus primarily on the contractor organization's concerns.

Solutions: