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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. A queue can only use Predictive Routing after 30 days of historical data has been collected.
(True/False)
Response:

A) True
B) False

2. What role does the outcome score play in predictive engagement?
Response:

A) Determines skill assignment
B) Predicts queue overflow
C) Measures agent satisfaction
D) Indicates probability of achieving an outcome

3. Genesys Cloud automatically generates monthly reports for queues using GPR.
(True/False)
Response:

A) True
B) False

4. Which two types of engagements can action maps initiate?
(Choose two)
Response:

A) Web chat
B) Agent voicemail
C) Email routing
D) Content offer

5. Which two types of visitor behavior can be used to trigger an action map?
(Choose two)
Response:

A) Exit intent
B) Page dwell time
C) Agent availability
D) Daily call quota

Solutions: