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Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
|
| Topic 2: System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
|
| Topic 3: Call Flow Analysis | 15%-20% | - Call Processing
|
| Topic 4: Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
|
| Topic 5: Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
|
| Topic 6: Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
|
Avaya Aura® Core Components Support Certified Sample Questions:
1. A customer reports that several Remote Worker new hires were trying to call co-workers in the office, but noticed their feature buttons were not working. After running a SIP trace, the administrator did not see any PPM Responses coming from Avaya Aura Session Manager (SM).
After looking at how the call flow is supposed to go, the administrator looked at the SIP communication profile and saw that CM had not been administered as a sequenced application.
If CM had been added to the endpoint's SIP Communication Profile as a Sequenced Application, which step was missing in the call flow?
A) PPM is downloaded to the Remote Worker telephone from Avaya Aura System Manager (SMGR).
B) None of the above.
C) PPM is downloaded to the Remote Worker telephone from CM.
D) PPM is downloaded to the Remote Worker telephone from Avaya Aura Session Manager (SM) via Avaya Session Border Controller for Enterprise (SBCE).
E) PPM is downloaded to Avaya Aura Session Manager (SM) from CM.
2. Which of the following commands can you use to check whether the Avaya Aura Session Manager (SM) application processes are running?
A) Use the Linux command ps -ef | grep -i "SM"
B) On the SM dashboard, select Status Applications from the Service State pull-down menu.
C) Execute the SM CLI statapp command.
D) On the SM dashboard, select Status Applications from the Shutdown System pull-down menu.
E) Execute the SM status all command.
3. A customer states they are having voice quality issues when they make calls over a WAN link. You would like to see what the Quality of Service is for a call, as the customer makes the call.
Which Avaya Aura Communication Manager (CM) SAT command will display packet loss and jitter for a call in progress?
A) list monitor qos
B) status station qos xxxx, where XXXX is the station number
C) list trace h248
D) status media-gateway
E) monitor station qos xxxx, where XXXX is the station number
F) list trace station xxxx, where XXXX is the station number.
4. Which Linux command allows you to view the installed certificates on Avaya Aura Communication Manager (CM)?
A) start certmanager -f
B) viewcerts
C) displaycertificates
D) show certs
E) tlscertmanage
5. Avaya Aura System Manager (SMGR) holds a copy of the Avaya Aura Communication Manager (CM) database, and it is important that the database is kept identical in both SMGR and CM.
If they ever stop being synchronized, what should be done to get them synchronized again?
A) Go to the Inventory > Synchronize > Communication System, and send the database from SMGR to CM.
B) Go to the Inventory > Synchronize > Communication System, and synchronize the database from CM to SMGR.
C) Use the command 'sync database' on both CM and SMGR to synchronize the databases.
D) Issue a save translations all command in CM.
E) Go to the Replication page and issue a Repair of the database on SMGR.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,C | Question # 3 Answer: F | Question # 4 Answer: E | Question # 5 Answer: B |





