[May 20, 2023] Genuine CIS-ITSM Exam Dumps New 2023 ServiceNow Pratice Exam
New 2023 Realistic CIS-ITSM Dumps Test Engine Exam Questions in here
The ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Certification Exam is a globally recognized certification program that validates the skills and expertise of IT professionals in implementing ServiceNow IT Service Management solutions. The certification exam focuses on the practical application of ServiceNow ITSM and ensures that professionals have the knowledge and skills required to successfully manage the IT service delivery process.
The ServiceNow CIS-ITSM certification is an essential credential for IT professionals who want to demonstrate their expertise in implementing IT Service Management solutions using ServiceNow. The certification validates the candidate's knowledge and skills in managing IT services efficiently and effectively. The certification is highly regarded in the IT industry and enhances the candidate's career opportunities and earning potential.
NEW QUESTION # 238
Universal Containers has four sales regions: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of Sales. Each of the VPs wants to have a dashboard emailed to them every Monday morning that contains components with only the data for their region.
How can an administrator meet this requirement?
- A. Create a separate dashboard with data specific to each sales VP, scheduled to be delivered on Monday mornings.
- B. Create one dashboard using Visualforce to create a filter, scheduled to be delivered on Monday mornings.
- C. Create a reporting snapshot and check the dashboard option, scheduled to be delivered on Monday mornings.
- D. Create one dashboard that includes a filter for each region, scheduled to be delivered on Monday mornings.
Answer: A
NEW QUESTION # 239
What is the purpose of the "Send to event creator" check box in the notification form?
- A. To sends a monthly report to the author of an event with all the times an event was triggered during the month.
- B. It allows certain users to subscribe to these notifications.
- C. It sends a notification to the author of the event every time the event is triggered.
- D. It allows an email to be sent to the user who triggered an event which caused a notification.
Answer: D
Explanation:
If "Send to event creator" checkbox is NOT selected in the notification form, no notification will be sent to the user who triggered the event which caused the notification.
NEW QUESTION # 240
Which of the following statements is true when an incident has several child incidents?
- A. Updates to State, Comments, Work Notes, and Resolution Code are reflected in child incidents.
- B. All updates to child incidents are reflected in the parent incident.
- C. All updates to parent incident are reflected in child incidents.
- D. No updates are synchronized between parent and child incidents.
Answer: A
NEW QUESTION # 241
Which of the following roles can delete a catalog?
- A. catalog_manager
- B. itil_admin
- C. Nobody can delete catalogs
- D. catalog_admin
Answer: D
NEW QUESTION # 242
Configuration items can be created from asset management.
- A. True
- B. False
Answer: A
Explanation:
Explanation
One of the channels to create configuration items is from asset management.
NEW QUESTION # 243
Which of the following best describes CMDB?
- A. A centralized database table of all configurations and settings for the ITSM application.
- B. A centralized place for all IT service infrastructure components and their relationships.
- C. A content-centric database to manage knowledge bases.
- D. A centralized database for all services that are provided by the ITSM service catalogs.
Answer: B
NEW QUESTION # 244
Which of the following are valid states for Normal Change requests? (Choose all that apply.)
- A. Approved
- B. Authorize
- C. Scheduled
- D. Risk Assessment
- E. Implement
Answer: B,C,E
NEW QUESTION # 245
A developer is asked to build a solution that will automatically send an email to the Customer when an Opportunity stage changes. The solution must scale to allow for 10,000 emails per day. The criteria to send the email should be evaluated after all Workflow Rules have fired.
What is the optimal way to accomplish this?
- A. Use a SingleEmailMessage() with an Apex Trigger.
- B. Use a MassEmailMessage() with an Apex Trigger.
- C. Use a Workflow Email Alert.
- D. Use an Email Alert with Process Builder.
Answer: D
NEW QUESTION # 246
Which of the following is NOT included in the Incident Management Lifecycle?
- A. Resolution and Closure
- B. Investigation and Diagnosis
- C. Creation and Classification
- D. Approval and Fulfillment
Answer: D
Explanation:
NEW QUESTION # 247
A developer is writing a Visualforce page that queries accounts in the system and presents a data table with the results. The users want to be able to filter the results based on up to five fields. However, the users want to pick the five fields to use as filter fields when they run the page.
Which feature of Apex code is required to facilitate this solution?
- A. describeSObjects()
- B. SOSL queries
- C. REST API
- D. Dynamic Schema binding
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION # 248
How many columns can a formatter contain in a variable set?
- A. 0
- B. 1
- C. There is no upper limit to the number of columns a formatter can have.
- D. 2
Answer: A
NEW QUESTION # 249
By which of the following CMDB aids ITSM processes. (Choose three.)
- A. Identifying potential upstream or downstream impacts.
- B. Associating configuration items to incidents, problems or change records.
- C. Identify the preferences of the requester user based on profile data.
- D. Automatically repair affected configuration items.
- E. Identify the affected applications which helps in prioritization.
Answer: A,B,E
NEW QUESTION # 250
Because of its agile nature, implementation of ServiceNow processes should compromise quality in favor of speed of delivery. Issues can be fixed later, easily.
- A. True
- B. False
Answer: B
Explanation:
Explanation/Reference:
Explanation:
Technical staff should keep quality attributes in mind when considering stakeholder desires and requirements.
NEW QUESTION # 251
According to the OOTB implementation, you can only create normal change or emergency change from a problem, but not standard change.
- A. True
- B. False
Answer: A
NEW QUESTION # 252
Which of the following are valid states for Requested Item Catalog Task? (Choose all that apply.)
- A. Pending
- B. Open
- C. Closed Skipped
- D. New
- E. Work In Progress
Answer: A,B,C,E
NEW QUESTION # 253
On a service catalog item, a customer has a requirement that the start_date is before the end_date.
Which approach is recommended to satisfy this requirement?
- A. Create a Validation Script and associate it to the item
- B. Create a Catalog Client Script that triggers on Submit of the Item
- C. Create a Catalog Client UI Policy that triggers on Load of the Item
- D. Create a Business Rule that runs on Insert or Update of the Item
Answer: B
Explanation:
Explanation
Catalog Client Scripts run client-side to control behavior of items presented to users. Use Catalog Client Scripts to validate content, populate fields dynamically, or clear variable values based on changes to other variables.
NEW QUESTION # 254
Which type of Service Catalog component allows a user to describe their needs, choose options, and then check out ordering multiple items at once according to their selections?
- A. Order Guide
- B. Execution Plan
- C. Catalog Item
- D. Content Item
Answer: A
NEW QUESTION # 255
Given the class structure shown below, which types of Cls will be included in a report run against the cmdb_ci_computer table?
- A. Cls defined directly in cmdb_ci_computer and all child classes
- B. Cls defined directly in cmdb_ci_computer and all parent classes
- C. Just Cls defined directly in cmdb_ci_computer
Answer: A
NEW QUESTION # 256
Which two relationship queries use the proper syntax? (Choose two.)
- A. SELECT Id, Name, Account.Name FROM Contact WHERE Account.Industry = 'Media'
- B. SELECT Name, (SELECT LastName FROM Contacts__r) FROM Account
- C. SELECT Name, (SELECT LastName FROM Contacts) FROM Account
- D. SELECT Id, Name, Account__r.Name FROM Contact WHERE Account__r.Industry = 'Media'
Answer: A,C
NEW QUESTION # 257
In the baseline platform configuration, the Post News Related Link on a Problem Record will generate Knowledge Article that includes information mapped from the Problem Record. What will be the Workflow state of the new Article?
- A. Draft
- B. Review
- C. Published
- D. New
Answer: A
NEW QUESTION # 258
A user with role catalog_editor can maintain catalog items but he/she CANNOT update catalog definitions.
- A. True
- B. False
Answer: B
Explanation:
Explanation
Users with role catalog_editor can maintain catalog items and also can update catalog definition.
NEW QUESTION # 259
Technical consultant should participate in requirements workshop(s) and should encourage customizing ServiceNow OOTB processes in order to align with the organizations current processes.
- A. True
- B. False
Answer: B
Explanation:
Technical consultants should participate in workshops, but over-customization is not recommended. It is advised to let the customer adjust their ITSM process, as much as possible, to match ServiceNow baseline implementation. Configurations can be made but customizations should be limited.
NEW QUESTION # 260
......
The CIS-ITSM certification is ideal for IT professionals who are responsible for implementing and managing ITSM processes using ServiceNow’s ITSM application. This includes IT managers, ITIL practitioners, IT consultants, and ServiceNow administrators. The certification demonstrates the candidate’s knowledge and skills in implementing ITSM processes using ServiceNow’s ITSM application, which is a widely used ITSM tool in the industry.
Grab latest Amazon CIS-ITSM Dumps as PDF Updated: https://torrentvce.certkingdompdf.com/CIS-ITSM-latest-certkingdom-dumps.html