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CIPS L3M4 Exam Syllabus Topics:
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NEW QUESTION # 16
A xxxx team is a group of individuals brought together into a single team from different areas of the organisation.
Select one which best replaces xxxx.
- A. Cross-organisational
- B. Cross-functional
- C. Cross-training
- D. Cross-stitch
Answer: B
Explanation:
The answer is 'cross-functional'.
The term 'cross-functional' is used in your learning objectives and assessment criteria. You may wish to be clear as to what a cross-functional team is, and what its benefits are.
'Cross-organisational' would mean across separate organisations, which is not what the question is asking about.
NEW QUESTION # 17
Which of the following would be most suitable for a one-off purchase agreement?
- A. Installation of and support for new HR software
- B. New desk fans for a sales office
- C. Supply of vegetables for an office canteen
- D. Copy paper for a printing supplier
Answer: A
NEW QUESTION # 18
An employee responsible for managing both warehousing and transport in an organisation would best be described as a:
- A. Logistics manager
- B. Transport operative
- C. Buyer
- D. Warehouse supervisor
Answer: A
Explanation:
Logistics essentially being about the storage and transportation of goods.
The question requires an answer at managerial level.
NEW QUESTION # 19
Thinking about PEST, or PESTEL, or STEEPLE; under which two headings would taxation most comfortably sit?
- A. Social / socio-cultural
- B. Ethical
- C. Political
- D. Environmental
- E. Demographic
- F. Legal
- G. Technical / tehnological
- H. Economic
Answer: C,H
Explanation:
The answer is political and economic.
The words used in the possible answers spell out STEEPLED which a later version of PEST, etc
NEW QUESTION # 20
A small group of workers, under the leadership of a supervisor, seeking to make constructive practi-cal small changes to bring about operational improvement in the workplace.
- A. Quality initiative
- B. Quality control group
- C. Quality circle
- D. Trade union
Answer: C
Explanation:
Quality circle.
Although it might be part of a quality initiative, the description describes a quality circle - a concept which has been credited with making significant improvements in some organisations, including, in some instances, creating cost savings. It is an important part of the idea of quality circles, that it is the actual workers, those at
'the coal face' (to use a somewhat outdated expression, perhaps) who lead and have the discussions. The belief, quite correct in my opinion, is the workers actually know what is going on, what is being done sensibly or otherwise, and therefore in operational terms, they need to be listened to.
A team at the working level, solving problems.
NEW QUESTION # 21
'A person who sees the big picture. Thinks accurately and carefully. May lack energy and the ability to inspire others'.
Which one Belbin's team roles is being described here?
- A. Resource-investigator
- B. Monitor / evaluator
- C. Co-ordinator
- D. Plant
Answer: B
Explanation:
Monitor / evaluator.
Please see your textbook for descriptions of all nine roles.
NEW QUESTION # 22
Taiichi Ohno came up with the notion of the 'wastes'. How many wastes?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
Explanation:
Seven.
Overproduction, inventory, excessive processing, waiting, transportation, motion, defects.
NEW QUESTION # 23
Drafting a specification is important because these documents become embedded within the contract and therefore, are legally binding. Is this statement true?
- A. No, because legally binding contracts only contain terms and conditions
- B. Yes, because all specifications must be approved by the organisation's board according to legislation
- C. No, as the specification is separate to the contract and has no legal standing
- D. Yes, care needs to be taken because the specification should be part of the contract
Answer: D
NEW QUESTION # 24
The view that financial rewards are welcome, but are not everything; that workers are willing to take on responsibility and enjoy a problem-solving approach is in line with Theory (Douglas McGregor):
- A. X
- B. Y
- C. Z
- D. A
Answer: B
Explanation:
Theory Y
Workers are happY to be at work.
NEW QUESTION # 25
Thinking of Tannenbaum and Schmidt's work, which of the following terms describes a leader @who is not a dictator, but nonetheless makes the decisions. The team depends heavily on the lead-er, and what the leader says'.
- A. Democratic
- B. Dictatorial
- C. Autocratic
- D. Laissez-faire
Answer: C
Explanation:
The question gives us the clue that the answer is not dictatorial.
Both democratic and laissez-faire are less dogmatic than is suggested in the question.
You will probably want to be fairly clear on Tannenbaum and Schmidt's ideas for your assessment, I should think.
NEW QUESTION # 26
According to CIPS, procurement and supply management for CIPS members is a(n) (choose best fit):
- A. Harmless activity
- B. Profession
- C. Skill
- D. Academic subject
Answer: B
Explanation:
CIPS regards procurement as a profession, and encourages members to describe it in that way.
Procurement should be regarded as a profession in the same way that lawyers and accountants are regarded as professionals.
NEW QUESTION # 27
Giving employees the right to make modest decisions in an independent and self-directing way, on behalf of the organisation. Trusting employees to do the right thing, for example, when faced with a customer complaint.
- A. Endorsement
- B. Endowment
- C. Entitlement
- D. Empowerment
Answer: D
Explanation:
Empowerment enables some decision-making to be at the 'lowest level' of the organisation, often creating enhanced levels of customer and job satisfaction. Empowerment can sometimes include small-scale authority to commit modest funds. Empowerment can enable staff to 'own' a problem.
The other terms shown are not relevant.
NEW QUESTION # 28
Contract terms are statements by the parties to the contract as to what they understand their rights and obligations to be under the contract. It is important from the outset that there is a genuine agreement between the parties as to what the contract terms are. After the contract has been made, it is too late for either party to alter its terms unilaterally. Which of the following is another role that negotiated contract terms might play?
- A. Defining conditions and contingencies that may alter the arrangement
- B. Providing a guarantee that the supplier will never fail to perform under any circumstances
- C. Identifying the type of contractual disputes in which the courts might decline to adjudicate
- D. Ensuring any future contracts will be on the buyer's terms
Answer: A
NEW QUESTION # 29
Which one of the following is very commonly seen as being the primary role of the procurement function (especially by those outside the procurement function)?
- A. Participating in international procurement conferences and developing staff
- B. Sourcing new materials for products under development
- C. Cost reduction
- D. And yet on many occasions, it should not be the primary focus.
- E. Developing deep relationships with long-term suppliers of key goods and services
Answer: D
Explanation:
Cost reduction is often seen as being not only the primary role, but sometimes the only role, of the procurement function.
The other answer options give an indication of what activities can sometimes be more significant.
NEW QUESTION # 30
R Meredith Belbin made a distinction in his work between 'solo leaders', who were kind-of historic leaders; and 'team leaders' who are seen as being leaders for modern times, or of the future.
From the list shown, select the one answer which represents the solo leader, rather than the team leader.
- A. Sets objectives and separate tasks for individual team members
- B. Chooses to limit their role in teamworking: delegates
- C. Creates a mission that team members can work together to achieve
- D. Encourages diversity, and lets team members be themselves
Answer: A
Explanation:
The correct answer to the question is: 'Sets objectives and separate tasks for individual team mem-bers'.
So in a sense, the 'team leader' allows the group to function / facilitates the group's success; where the 'solo leader' is more directive and 'involved'. If you have experience of military leadership you may wish to reflect on which camp those leaders fall into.
NEW QUESTION # 31
According to CIPS / Profex, which one of the following is not a connected stakeholder? Select one.
- A. Customers
- B. Suppliers
- C. Trade unions
- D. Shareholders
Answer: C
Explanation:
The correct answer is trade unions, although I can think of a few trade union leaders who would like to think of themselves as being connected.
According to the Profex book for this subject, connected stakeholders 'are not part of the organisa-tion, but have direct legal, contractual or commercial dealings' with a firm.
NEW QUESTION # 32
A psychological view in which an employee treats the business and the work as if it were their own:
- A. Problem ownership
- B. Small business ownership
- C. Work ownership
- D. Legal ownership
Answer: C
Explanation:
Work ownership - the idea that a person 'takes ownership' of their work, and thus performs better.
A sub-set could be problem ownership - taking ownership of workplace problems because of work ownership.
NEW QUESTION # 33
An office manager buys some wallpaper based on samples, only to find the batch of paper delivered is of a slightly different colour than the sample provided. Is this an implied term covered under sale by description?
- A. Yes, it is sale by description. The wallpaper does not conform to the description
- B. No, it is sale by sample. The bulk does not correspond with the sample
- C. No, it is not of satisfactory quality. The wallpaper is not fit for purpose intended
- D. Yes, it is sale by description. The wallpaper is not the correct colour
Answer: B
NEW QUESTION # 34
Fabrizio created a contract for his supplier which included various contract terms. One term that Fabrizio included stated that "as agreed the price of each pencil is $1.00." Which of the following options describes this term?
- A. A variable term
- B. An express term
- C. An implied term
- D. An incoterm
Answer: B
NEW QUESTION # 35
According to CIPS, which of the following are not internal stakeholders? Select one.
- A. Other employees
- B. Shareholders
- C. Managers
- D. Directors
Answer: B
Explanation:
According to CIPS, shareholders are not internal stakeholders. They are 'connected' stakeholders.
In many small or family businesses, the shareholders will be the managers of the business.
NEW QUESTION # 36
In the Kubler-Ross Change Curve, which of these comes second?
- A. Shock
- B. Integration
- C. Denial
- D. Depression
Answer: C
Explanation:
The curve is: shock, denial, frustration and anger, depression, experimentation, decision, integration.
Therefore the answer to the question is 'denial'.
NEW QUESTION # 37
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