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Pegasystems PEGACPDC26V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Business Agility for One-to-One Customer Engagement | - Implementing business changes using Revision Manager - Updating existing actions - Building your business operations team - Launching a new offer on web - Life cycle of a change request - Change management process - Change request types - Agility in a customer engagement project |
| Topic 2: Actions and Treatments | - Define an action for outbound - Define and manage customer actions - Present a single offer on the web |
| Topic 3: AI and Arbitration | - Action arbitration - Prioritize actions with business levers - Action prioritization with AI |
| Topic 4: Decision Strategies | - Create eligibility rules using customer risk segments - Create and understand decision strategies - Create engagement strategies using customer credit score |
| Topic 5: Contact Policy and Volume Constraints | - Limit action volume on outbound - Avoid overexposure of actions - Avoid overexposure of actions on outbound |
| Topic 6: Engagement Policies | - Define customer engagement policies - Create an engagement strategy |
| Topic 7: Channels | - Real-time containers - Share action details with third-party distributors - Create a real-time container - Send offer emails |
| Topic 8: Next-Best-Action Concepts | - Define the starting population - Essentials of always-on outbound - Optimize the customer value in the contact center - Optimize the next-best-action strategy - One-to-one customer engagement |
