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Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Application Development | 15% | - Coexistence implementation - Center-out architecture - Application deployment strategies - Modular enterprise reuse |
| Channels | 15% | - Email bot configuration - Digital messaging setup - Pega Call configuration - Voice AI integration |
| Case Management | 10% | - Case template configuration - Case creation best practices - Service request behavior control - Service request creation |
| Automation & Intelligence | 15% | - AI services integration - Decision strategies - Automated case processing |
| Security & Governance | 10% | - Access control - Data privacy settings - Audit and compliance |
| User Experience | 20% | - Constellation UX best practices - Composite tabs configuration - UI customization for customer service - Composite design principles |
| Data Integration | 15% | - External data integration - Data storage options - Common Data Model overview - Entity and relationship configuration |
