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Nortel 920-326 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Agent and Supervisor Operations | - Agent configuration and behavior
|
| Topic 2: Call Routing and Queue Management | - Routing strategies
|
| Topic 3: Reporting and Performance Management | - Call center reporting tools
|
| Topic 4: System Administration | - Configuration and maintenance
|
| Topic 5: Symposium Contact Center Architecture | - System architecture and components
|
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