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Nortel 920-172 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Maintenance | - Fault detection and diagnostics - System recovery procedures |
| Topic 2: NCSS Communication Control Toolkit Overview | - Communication control principles - System architecture and components |
| Topic 3: Operations and Administration | - System management tools - User and service administration |
| Topic 4: Integration and Advanced Features | - Network control features - Telephony integration concepts |
| Topic 5: Installation and Configuration | - Toolkit installation procedures - System setup and initialization |
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