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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Data Migration and Integration | - Data import/export
|
| Work Assignment and Routing | - Omnichannel routing
|
| Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Managing and Extending Service Requests | - Service Request configuration and lifecycle management
|
| Digital Customer Service and Chat | - Digital Customer Service (DCS)
|
| Productivity and Contact Center Tools | - Agent productivity tools
|
| Customer Entitlements and Action Plans | - Entitlements and SLAs
|
| Notifications, Emails, and Interactions | - Email processing
|
| Redwood UX and AI Features | - AI capabilities
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. In which three situations can default coverage be applied?
A) to a specific customer account
B) globally, to all service requests that do not have any other coverage
C) for a specific SR category
D) for a specific SR status
E) for a specific period of time
2. If you want to disable the ability to delete activities for all users, what action should you perform?
A) Remove the "delete activities" privilege from all the roles for users who have this access.
B) Remove the "delete activities" role from all the users who have this role.
C) Remove the users of the roles who have the "delete activities" access.
D) Remove the "delete activities" button from all pages used by the users who have this access.
3. Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?
A) You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
B) The only Vertical Toolbar that you can enable is the Notifications Toolbar.
C) The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
D) The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
4. What should you do to enable Password Reset in Digital Customer Service (DCS)?
A) Add the Password Reset component to your DCS application.
B) Enable the "Password Reset" option in the User Administration component.
C) Obtain the Change Password Link and add it to your DCS page.
D) Instruct users that they can only change their password by chatting with an agent.
5. You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
A) Interval
B) Time Period
C) Duration
D) Start/Stop
E) Available
Solutions:
| Question # 1 Answer: B,C,E | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C |





