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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Universal Containers is analyzing data to identify gaps, and wants to know which Accounts with open Opportunities are missing Contacts.
What should a consultant recommend to build this report?

A) Cross filter
B) Roll-up summary flied
C) Reporting snapshot

2. The Contact Us form on the Cloud Kicks website creates leads that sales reps need to contact in a timely manner. The VP of sales wants to know when the lead status is still new a day after the lead was created. Sales reps want a simple way to contact these leads.
Which action should the consultant take to meet the requirements?

A) Create a Lead list view filtered for "Lead created date not equal to TODAY" and "Status equals new".
B) Create a Lead escalation rule with criteria "Lead created date not equal to TODAY" and "Status not equal to new".
C) Create a dynamic report with a filter where "Lead created date is equal to TODAY" and "Status equals new",

3. Which prerequisite should the consultant consider before enabling Opportunity Splits?

A) Ensure open opportunities are owned by active users,
B) Add customized split types to opportunities.
C) Enable Opportunity Teams and confirm the owner is a team member.

4. The Cloud Kicks global sales team has asked for a simpler way to view and manage its opportunity pipeline.
The team is often responsible for hundreds of deals at a time across multiple countries and currencies. The sales reps have suggested using the Kanban view.
What is a consideration when using the Kanban view?

A) It can show roll-up summary fields for Currency fields.
B) It can summarize records by Currency fields.
C) It can display up to 10 fields per card.

5. It is a priority at Cloud Kicks to implement logic and automation to qualify top leads. The company has captured significant data points on converted leads and won opportunities.
What should the consultant do first to ensure a best practices implementation?

A) Identify a recommended base Lead score, evaluate the results, and adjust the score accordingly.
B) Review converted lead data with sales and marketing to understand the interaction patterns that led to conversion.
C) Configure a qualification screen flow to help sales reps quickly determine which leads are most important.

Solutions: