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CompTIA JK0-802 Exam Syllabus Topics:

CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A user reports they have no display on their laptop. Which of the following would be checked FIRST in order to narrow down the issue?

A) Swap displays with an extra laptop.
B) If the power indicator lights are lit assume the motherboard is good and order a replacement display.
C) Remove the display bezel and ensure the display connector is in place.
D) Plug an external monitor into the laptop, press the appropriate function keys, and look for an output display.

2. When configuring user accounts, which of the following should a technician perform?

A) Make all users local administrators
B) Assign the maximum required access to the users
C) Assign the minimum required access to the users
D) Make all users standard users

3. A technician is called onsite to solve a network connection error. Upon arrival, the technician observes a message on the screen stating there is no boot drive found. Which of the following steps should the technician take NEXT?

A) Repair the boot up sequence using recovery console.
B) Restart the system, booting from a system recovery disk.
C) Restart the system to verify the proper boot sequence.
D) Inform the customer the hard drive has crashed and replace the drive.

4. A user has been reporting their computer is running slow on Fridays after being used all week. A technician believes the problem can be resolved by rebooting the computer. Using the shutdown command in the command prompt on the remote computer, which of the following switches would the technician use to reboot the computer?

A) -r
B) -i
C) -s
D) -a

5. A technician is about to put a computer back into service that has not been turned on for many months. It was healthy when taken out of service and boots quickly without any problems. Which of the following actions would be a best practice to begin computer maintenance? (Select TWO).

A) Defragment the hard disk.
B) Run antivirus updates.
C) Configure the firewall to access the Internet.
D) Run Windows updates.
E) Run a full antivirus scan.

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