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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?

A) Extended business hours
B) Wider geographic coverage
C) Wider page array
D) Market recognition

2. What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?

A) 24%
B) 44%
C) 14%
D) 34%

3. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?

A) HP Custom Contractual Services
B) HP Care Pack Services
C) HP Accidental Damage Protection
D) HP Standard Contractual Services

4. How should you counter this objection: "Services cost too much."

A) HP standard warranty offers limited support for a short time period.
B) HP Services ensure that your equipment stays up and running.
C) HP Services give you predictability and greater control of TCO.
D) HP Services allow you to choose from various options that best suit your needs.

5. When is the best time to offer HP Contractual Services?

A) Upon renewal of the existing services agreement
B) At the time of the new hardware purchase
C) Anytime during the hardware lifecycle
D) 10 days after the expiration of the HP base warranty

Solutions: