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HP HP2-N49 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Operations Bridge & Infrastructure Management | 25% | - Operations analytics and intelligence - Monitoring and event management - Service health and dependency mapping |
| HP BSM Solution Overview & Value Proposition | 25% | - HP BSM architecture and core components - Aligning solutions to business outcomes - Business challenges and IT pain points |
| Application Performance Management (APM) | 25% | - Integration with BSM platform - End-user experience monitoring - Application diagnostics and root cause analysis |
| Selling Strategy & Customer Engagement | 25% | - Building value and ROI cases - Competitive positioning and differentiation - Identifying decision-makers and stakeholders |
HP Selling HP Business Service Management Solutions Sample Questions:
Which primary IT process areas does the HP Operations Bridge solution help improve or enable?
(Select three.)
- A. H automation of event correlation
- B. real user monitoring
- C. B storage tracking
- D. cross-domain reporting
- E. log analytics
- F. monitor automation
Correct Answer: B,D,E 🗳️
What measures do senior IT management roles use to gauge the impact that a BSM solution is having with respect to their strategy for improvements in IT processes and providing a positive impact to the business? (Select three.)
- A. assured IT Infrastructure uptime
- B. return on investment
- C. operational and capital expense reduction
- D. reduction in event rates
- E. lowering total cost of ownership
- F. vendor and tool consolidation
Correct Answer: A,B,C 🗳️
With which persona should a salesperson discuss HP Operations Bridge relating to "excessive time to identify root cause of issues caused by non-standard network configurations" pain points?
- A. director of operations
- B. director of distributed systems
- C. director of service management
- D. director of mobile applications
Correct Answer: A 🗳️
Which Infrastructure Management tool uses topology and metrics information to help provide capacity management of virtualized infrastructures?
- A. Network Automation
- B. Virtual Performance Viewer
- C. Site Scope
- D. Service Health Reporter
Correct Answer: D 🗳️
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Which definition most accurately describes the Operations Bridge IT process improvement known as "Team"?
- A. understanding the relationship between customer IT management personas
- B. enhancing the HP sales and customer IT management relationship
- C. HP Sales and Pre-Sales working together to close a deal
- D. co-operative working across diverse customer IT management groups
Correct Answer: A 🗳️
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Lucien 
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Nicholas 
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