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Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.
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Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
The Interaction Center Certified Engineer(ICCE) certification includes the following topics:
Administering the CIC System
- Basics of Interaction Reporter
- Configuring Stations
- Overview of Interaction Center Business Manager
- Basics of Interaction Supervisor
- Managing Licenses
- Workgroups ACD Skills
- Identify the components of the Interaction Administrator interface
- Configuring ACD
- Managed IP Phone Network Provisioning
- Introduction to ACD Tools
- Overview of Client Templates
- Understand the configuration options available for ACD/Skills-Based routing
- Status Messages, Account Codes, and Wrap-up Codes
- Identify key configuration elements at the Default User, Role, Workgroup, and User level
- Introduction to PureConnect Application Suite
- Security and Compliance Enhancements
- Managed IP Phone Configuration and Templates
- Configuring Client Button and Queue Columns
- Using Response Management Libraries
Configuring Call Flows
- Recognize and use the files and storage structure used by the Interaction Attendant
- Overview of Default Schedule
- Overview of Custom Profiles
- Standard Inbound Operations
- Overview of Default Profile
- Email Operations
- Email Schedules
- Email Profiles
- Queue Operations
- Publish, import, and export a new Interaction Attendant configuration
- Structure of a Node
- Create and configure operations that comprise an Interaction Attendant menu
- Default Auto Attendant set of menus and operations
- Manage Voice Prompts
- Overview of Interaction Attendant user interface
- Schedule Configuration
Interaction Center Certified Engineer (ICCE) Bootcamp
- Running Setup Assistant
- IC Licensing Overview
- Interactive Update Provider Overview
- Configure Regionalization
- DHCP
- Interaction Center Platform Overview
- Gateways Overview
- License Management and Allocation
- Configure Interaction Media Server
- Licensing Users and Stations
- Configure SIP addresses
- IC Survey File
- Log Viewer
- Interaction Subsystems
- Codecs
- Database Server
- New License Generation
- Configure Line Groups
- WireShark Analyzer
- SIP Line Configuration
- Interaction Center Architecture
- Directory Server
- SIP Station Configuration
- Installing IC and Interaction Media Server
- DNS Server
- Understanding Lines and Groups
- Configuring IC Switchover Process
- Log Retrieval Assistant
- IC System Manager
- Post Installation Configuration
- TroubleShooting
- Interaction Center Security Methods
- DID/DNIS Routing
- Using Interactive Update Client
- Site Information
- Reporting Tables
- Dial Plan
- SIP Proxy
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Average Salary for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certified Professional
ICCE Engineer roles are in great demand nowadays. The average salaries of Genesys Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 exam certified professional in:
- India - 14,40,000 INR
- United State - 90,000 USD
- Europe - 69,500 Euro
- England - 67,000 POUND
Genesys GE0-601 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Genesys Cloud Architecture & Fundamentals | - Platform services and routing basics - Core Genesys Cloud components - Telephony and media fundamentals |
| Topic 2: Architecting Customer Interactions | - Routing strategies and flow control - IVR and call flow design - Digital channels configuration (chat, email, messaging) |
| Topic 3: Reporting and Analytics | - Real-time and historical reporting - Performance dashboards and metrics |
| Topic 4: Integrations and APIs | - CRM and third-party integrations - Genesys Cloud API usage fundamentals |
| Topic 5: Contact Center Configuration | - Queues, skills, and routing configuration - Workforce and operational settings - User and role management |
