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WGU VPC2Data-Driven Decision MakingC207 Sample Questions:
1. Which distribution would have a mean and median that are approximately equal after an analysis of each employee's number of customer service calls over the last month?
A) Multimodal distribution
B) Pareto distribution
C) Normal distribution
D) Bimodal distribution
2. The U.S. Postal Service wants to know if local first-class mail is being delivered within two days of postmark.
Which key performance indicator (KPI) should the Postal Service use?
A) Employee morale index
B) Customer satisfaction
C) Incentive performance rate
D) On-time performance
3. What is the purpose of linking strategy to performance assessment in an organization?
A) To increase the organization's data collection
B) To translate the organization's mission for only team players
C) To decrease the organization's action plans
D) To provide a target of where an organization needs or desires to be
4. A healthcare organization implements a campaign to improve patient satisfaction during recent stays. The average patient satisfaction before the campaign is M = 4.20, SD = 3.0. Six months after the new campaign, the average patient satisfaction is M = 1.5, SD = 2.0.
Which action should the hospital management team take?
A) Change the campaign because it worked initially but is no longer effective
B) Continue the campaign because there was an increase in patients that came to the hospital during the six months
C) Continue the campaign because patient satisfaction significantly increased from baseline to six months following the campaign introduction
D) Discontinue the campaign because patient satisfaction declined from baseline to six months following the campaign introduction
5. What is a primary objective of the Six Sigma quality management system?
A) Establishing ISO 9000 standards for excellence
B) Producing a balanced scorecard
C) Providing an organizational roadmap for project managers and operations managers
D) Approaching perfection in manufacturing operations
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: D |





