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SAP C_C4H410_01 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Workflow and Notifications | <8% | - Workflow conditions and actions - Notification process setup |
| Sales Planning and Forecasting | <8% | - Sales target dimension setup - Forecast creation and submission |
| Account and Contact Management | <8% | - Account groups and relationships - Contact data maintenance |
| Reporting and Analytics | 8%-12% | - Custom report components - Interactive dashboards - Excel integration with reports |
| Product and Pricing | 8%-12% | - Internal and external pricing determination - Pricing components configuration - Trigger pricing in sales documents |
| Visit Planning and Execution | <8% | - Visit surveys and follow-up tasks - Activity planning and scheduling |
| User Management | 8%-12% | - User creation and maintenance - Business roles and access rights - Access control management |
| Personalization and Extensibility | <8% | - Custom business objects - Mashups and custom fields |
| Territory Management | <8% | - Territory determination rules - Territory hierarchy setup |
| Data Migration and Integration | >12% | - Pre-packaged integration scenarios - Data migration templates and workbench - Troubleshooting migration issues |
| Implementation Basics and Fine Tuning | 8%-12% | - Fine-tuning timeline and dependencies - Tailoring standard settings - Configuration and administration tasks |
| Lead and Opportunity Management | 8%-12% | - Revenue scheduling and sales stages - Lead distribution and qualification - Opportunity creation and buying center |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
1. You need to record the level of influence that a customer's employee is having on an opportunity. What do you use to record this influence?
Please choose the correct answer.
Response:
A) Sales team
B) Parties involved
C) Buying center
D) Influencer map
2. Your customer wants their managers to track sales performance. How do you perform the sales target planning?
There are 2 correct answers to this question.
Response:
A) Maintain multiple curruncies in the sales target plan.
B) Select the planning dimensions and master data.
C) Create a sales target plan with unique key combination of sales unit and horizon.
D) Maintain multiple active versions of the sales target plan at the same time.
3. Which of the following elements are created when an object is generated via the custom object builder?
There are 2 correct answers to this question.
Response:
A) Data source for reporting
B) Web services
C) Updated relationships
D) Page Layout
4. What can you use to control user privileges in SAP Hybris Cloud for Customer?
There are 3 correct answers to this question.
Response:
A) Page layout
B) Business configuration
C) Business Role
D) Organizational Structure
E) Code list restrictions
5. What benefits does SAP Hybris Cloud for Customer provide during the visit planning phase?
There are 2 correct answers to this question.
Response:
A) A calendar view contacting visit details is integrated.
B) Current service tickets with high priority are integrated.
C) Map-based route planning is supported.
D) Customer product lists are shown.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,C | Question # 3 Answer: A,B | Question # 4 Answer: A,C,E | Question # 5 Answer: A,C |
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