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BBPSD Customer Service Sample Questions:

1. A customer service professional is defined as someone who:

A) Has the skills to deal effectively in customer facing roles.
B) Has a number of years experience in a customer service role.
C) Always makes the most sales in a day.
D) Trains salespeople in how to deal with customers.

2. Organisations need to gather information from customers if:

A) They are not likely to return again.
B) All of the above.
C) They are regular customers.
D) They are likely to return again.

3. If a business prided itself on the quality of its service to customers as being the best in the market then this could be its:

A) CSP.
B) BPS.
C) PRI.
D) USP.

4. Which is the correct order of priority when positioning a product in the market place:

A) Targeting followed by Market Segmentation followed by Positioning.
B) Targeting followed by Positioning followed by Market Segmentation.
C) Positioning followed by Market Segmentation followed by Targeting.
D) Market Segmentation followed by Targeting followed by Positioning.

5. To listen, acknowledge, apologise and then say how you will resolve an issue is the correct response when:

A) A customer enters a shop for the first time.
B) You are late for work.
C) You are talking to your boss.
D) A customer makes a complaint.

Solutions: