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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following statements is CORRECT?

A) The KEDB and the CMS form part of the larger SKMS
B) The Service Knowledge Management System (SKMS) is part of the CMS
C) The Configuration Management System (CMS) is part of the Known Error Data Base (KEDB)
D) The CMS is part of the Configuration Management Data Base (CMDB)

2. What are the two major processes in Problem Management?

A) Proactive and Reactive
B) Technical and Service
C) Resource and Proactive
D) Reactive and Technical

3. What are the three Service Provider business models?

A) Internal Service provider, External Service provider, Outsourced 3rd Party
B) Internal Service Operations provider, External Service Operations provider, Shared Service Unit
C) Internal Service provider, Outsourced 3rd party and Off-shore party
D) Internal Service provider, External Service provider, Shared Service Provider

4. Which of the following is NOT a characteristic of a process?

A) It responds to specific events
B) It structures an organization
C) It delivers specific results
D) It is measurable

5. Application Management plays a role in all applications. One of the key decisions to which they contribute is?

A) Whether to buy an application or build it
B) Should application development be outsourced
C) Where the vendor of an application is located
D) Who the vendor of the storage devices will be

Solutions: