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ISEB Foundation Certificate in Business Analysis Sample Questions:

1. Which category of activities should be identified first when developing a 'Business Activity Model' (BAM)?

A) Monitoring.
B) Enabling.
C) Doing.
D) Planning.

2. Which of the following BEST describes the term value proposition?

A) The value of the Internal Rate of Return of a project.
B) The net present value of a proposed project.
C) The value that a product or service offers to customers.
D) The proposed value of benefits in a cost-benefit analysis.

3. A process model has been produced which includes diamond-shaped symbols. What does this diamond-shaped symbol represent in the model?

A) A manual process.
B) An event.
C) A decision.
D) A document.

4. An airline wishes to assess the punctuality of its flights. What type of business activity would do this?

A) A planning activity.
B) An enabling activity.
C) A controlling activity.
D) A monitoring activity.

5. Which of the following lists includes only activities that are defined as support activities in the value chain?

A) Inbound logistics, outbound logistics, operations.
B) Service, procurement, firm infrastructure.
C) Procurement, technology development, human resource management.
D) Firm infrastructure, service, marketing and sales.

Solutions: