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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Discovery | 17% | - Understand role of Business Analyst in implementation lifecycle - Identify business goals, strategies, and challenges - Align Salesforce capabilities with business needs - Assess current state of Salesforce usage - Analyze environment and identify constraints/opportunities |
| Requirements Gathering and Management | 18% | - Engage stakeholders to elicit, validate, and prioritize requirements - Distinguish between scope, requirements, and user stories - Document and maintain requirements in version control |
| User Stories and Acceptance Criteria | 18% | - Manage and maintain user story documentation - Write clear, testable acceptance criteria - Define components of a well-formed user story |
| Business Process Mapping and Optimization | 12% | - Identify improvement opportunities - Map existing business processes - Design optimized processes aligned with Salesforce - Validate process designs with stakeholders |
| Collaboration with Stakeholders | 23% | - Identify stakeholders and build effective relationships - Plan discovery activities based on stakeholder groups - Select appropriate communication and analysis techniques - Bridge gaps between business and technical teams |
| Development Support and User Acceptance | 12% | - Document lessons learned and feedback - Support development teams with clarification - Evaluate test results and confirm solution meets requirements - Define and plan user acceptance testing |
Salesforce Certified Business Analyst Sample Questions:
1. Universal Container (CU) has brought in a business analyst to help implement an expensive AppExchange product in its Salesforce org to optimize the sales pipeline. The BA is free to speak to anyone at UC to gather the information they need to ensure success. The BA decides to speak to the stakeholders who are most impacted.
Which key stakeholder should the BA speak to first?
A) Sales Users
B) IT leaders
C) VP of sales
2. The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT).
What is the goal of UAT?
A) To ensure what was originally requested is being delivered
B) summarize the overall ask and determine what is in scope
C) To identify acceptance criteria with pass/fail indicators
3. What is used to declaratively move metadata from one environment to another?
A) Change Sets
B) Data Loader
C) Import Wizard
D) Ant Migration
4. Cloud Kicks (CK) wants to redefine its lead-to-customer business process. CK wants to unify the interactions between sales, marketing, and customers to provide a more seamless experience. The business analyst (BA) need to create a visual representation that includes the steps and inputs from both sales and marketing.
Which tool should the BA use to capture all launches of the current state?
A) Process Mapping
B) Journey Mapping
C) Whiteboarding
5. At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions. The definition should avoid assumptions and focus on stakeholder value.
Which element should the BA choose to define the intended results?
A) User stories
B) Requirements
C) Epics
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
Marshall 
Martin 
Jessie 
Blake 
Wordsworth 
Norton 
Owen 
Sandra 
Isaac 
Elma 
Carol 
Hedy 
Wilbur 
Coral 
Lilith 
Tina 
Janice 
Don 
Breenda 
Noah 
Martina 
Mick 
